Doosan Infracore America Machine Tools is offering new complimentary customer service products on its full line of machine tools. They pertain to enhanced factory quality control, an extended warranty and round-the-clock technical support availability all under the single brand, theCommitment.
"It is important to note that these three service pillars are now part of our permanent, ongoing commitment to our customers," said Mr. HJ Henry Kim, CEO. "They do not have an expiration date like some temporary promotions do, and they do not apply to just certain models or segments of our product line. They extend across the full enterprise of our comprehensive line."
Officially launched at IMTS 2014, the first new service initiative included in theCommitment surrounds enhanced quality control before shipment, which features a new double inspection process at the factory. Service technicians will conduct an additional quality checklist after assembly and rigorous testing, prior to shipment from the factory.
The second is a three-year limited warranty offering three years of machine parts, two years of parts and labor on the FANUC control, and one year of labor costs.
The third pillar of service relates to customer support. The company has extended its availability to provide technical phone support for a full 24 hours each weekday.
"We believe theCommitment underscores the confidence Doosan has in its products and organization," said Kim.
For more information contact:
Dave Barber
General Manager of Marketing
Doosan Infracore Machine Tools
19A Chapin Road
Pine Brook, NJ 07058
973-618-2500
dbarber@doosan.com
www.doosanmachinetoolsusa.com