MAG's Complete Care program focuses on application support, interactive diagnostics, preventive maintenance, on-site service, parts management and training. This lets manufacturers focus on core capabilities. According to MAG, machine tool maintenance and monitoring are often determined to be non-core functions and may be postponed or neglected all together, until a problem arises and the machine goes down.
"Large and small manufacturers have found it increasingly difficult to find the skill sets necessary to sustain world-class productivity and competitiveness," Gary Finney, MAG's General Manager of Global Services. "A dedicated service/support partner is not only a cost-effective way to improve machining capability and utilization, but it is also the best way to keep an eye on future needs and procedures to help improve productivity."
The application support component of the Complete Care program combines with the manufacturing functions that secure production output, as MAG experts analyze the tasks assigned to both MAG and non-MAG machines. "Our team is comprised of machine tool process experts and they provide recommendations on process improvements, cycle-time reductions, workholding configurations and cutting tools and fluids to optimize machine usage and performance," said Finney.
The same applies to MAG's interactive diagnostics/machine monitoring service. The company's Freedom eLOG software is designed to provide real-time performance management to increase productivity and machine ROI by identifying and resolving inefficiencies and out-of-cycle events as they happen. It also provides interactive, on-demand reporting of equipment availability, utilization, performance, quality and OEE.
"Knowledge of the typical service life of various components and familiarity with various machine platforms are strengths of our technicians," said Finney. "Close monitoring, trend tracking and timely execution of scheduled maintenance go a long way to preventing downtime, and strategies like 'ganging' the service activities of multiple machines can produce significant economies of scale."
If a machine does go down the Complete Care program includes on-site service support designed to quickly diagnose the problem and get the machine back online. Interactive tech support via video, voice and data communications help facilitate quick solutions and minimal downtime.
For high-volume, high-complexity machining operations the parts management component of the Complete Care program is key to consistent high productivity, according to MAG. MAG takes complete responsibility for parts inventory and consumables, including spindles, tooling and fluids. "Paying close attention to replacement part requirements can reduce changeover times from days to hours, dramatically affecting the cost-per-part bottom line," said Finney.
Feedback on the shop floor, in the form of training, passes on the intelligence and experience gained from Freedom eLOG. "As our experts refine and improve machining techniques and processes, the Complete Care program is designed to pass that new information and expertise on to the machine operators," said Finney. "For complex high-volume production environments, even small improvements lead to significant savings."
For more information contact:
MAG IAS, LLC
3940 Olympic Blvd., Ste. 500
Erlanger, KY 41018
859-534-4600
info-us@mag-ias.com
www.mag-ias.com