Makino offers its ProVis Remote Diagnostic (RD) technology. "This tool provides Makino technical support specialists with a clearer view of customers' machining centers, enabling these specialists to troubleshoot more efficiently, diagnose potential issues faster and maximize machine uptime," said a company spokesperson.
"Makino machines are built for years of superior performance and reliability, but should it be needed, ProVis RD technology allows technical support to troubleshoot Makino equipment from a remote location," said Mark Rentschler, Marketing Manager. "By providing real-time virtual support to the machine and its control, the specialist is able to troubleshoot problems and quickly fix issues from off site at any time of day or night, preventing unnecessary machine downtime."
Through an Internet connection and Makino's VNC server software, Makino's specialists see a live display of the Pro5 Control through the ProVis remote diagnostic tool. "Specialists can virtually navigate and guide the customer or field service engineer through the Pro5 control screens and the steps of machine recovery, as if he or she were actually at the machine," said the spokesperson.
With the ProVis RD technology, the specialist can see the screen, ask the onsite service technician to take specific actions to solve problems, or put in proprietary codes. If the technical support specialist is already at the customer's location for on-site support or preventive maintenance, the specialist can connect his/her laptop to the customer's machine and to Makino to troubleshoot the issue.
"ProVis technology accelerates the troubleshooting process," said the spokesperson. "Problems can be diagnosed quickly, reducing machine downtime by providing greater visibility and real-time remote support for the machining center. This value-added service is available at no cost to all customers with a Pro5 control, and to all distributor field and phone support technicians."
For more information contact:
Mark Rentschler
Makino Inc.
7680 Innovation Way
Mason, OH 45040
800-552-3288
www.makino.com
Southwest
TX
Andy Mustaine
Single Source Technologies
1701 W. Northwest Hwy.
Grapevine, TX 76051
877-778-5151
andy.mustaine@singlesourcetech.com
OK
KOMT
9511 E 55th Place
Tulsa, OK 74145
918-664-6064
tulsa@komt.com
LA
Michelle Hanberry
c/o Oliver Van Horn Co.
4100 Euphrosine St.
New Orleans, LA 70125
504-210-3042
michelle-hanberry@ohvanhorn.com
NM
Mark Smith
Moncktons Machine Tools, Inc.
928 Canvas Back Rd.
Rio Rancho, NM 87144
505-891-8845
msmith@mmtproductivity.com
AR
Bill Myers
Single Source Technologies (SST)
26762 Success Drive
P.O. Box 708
Madison, AL 35758
256-301-0040
bill.myers@singlesourcetech.com
Southeast
NC, SC, VA
Dan Beckman
Single Source Technologies (SST)
415 Brookshire Road
Greer, SC 29651
864-801-8181
www.singlesourcetech.com
W. NC, SC
Chris Beckman
Single Source Technologies (SST)
415 Brookshire Road
Greer, SC 29651
Cell: 864-915-7307
chris.beckman@singlesourcetech.com
E. VA, Northeast NC
Bob Hodge
Single Source Technologies (SST)
1316 Elmwood Drive
Colonial Heights, VA 23834
Cell: 804-720-2198
bob.hodge@singlesourcetech.com
West Central NC, E. SC, W. VA
Bob Winstanley
Single Source Technologies (SST)
148 Hampshire Drive
Mooresville, NC 28115
Cell: 704-577-3391
bob.winstanley@singlesourcetech.com
Central NC, VA
Dan Fredrickson
Single Source Technologies (SST)
415 Brookshire Road
Greer, SC 29651
Cell: 336-831-4246
dan.fredrickson@singlesourcetech.com
AL, GA, MS, TN
Bill Myers
Single Source Technologies (SST)
26762 Success Drive
P.O. Box 708
Madison, AL 35758
Cell: 256-777-8806
bill.myers@singlesourcetech.com
www.singlesourcetech.com
AR, Upper MS, W.TN
Tom Van Hersh
Single Source Technologies (SST)
26762 Success Drive
P.O. Box 708
Madison, AL 35758
Cell: 901-569-2251
thomas.vanhersh@singlesourcetech.com
Central and Eastern TN
Craig Montalbano
Single Source Technologies (SST)
26762 Success Drive
P.O. Box 708
Madison, AL 35758
Cell: 865-805-3686
craig.montalbano@singlesourcetech.com
AL
Jack Nash
Single Source Technologies (SST)
26762 Success Drive
P.O. Box 708
Madison, AL 35758
Cell: 205-612-9371
jack.nash@singlesourcetech.com
GA, FL
Gaylon Gregory
Single Source Technologies (SST)
26762 Success Drive
P.O. Box 708
Madison, AL 35758
Cell: 770-283-4852
gaylon.gregory@singlesourcetech.com
AL, AR, FL, GA, MS, TN
Bob Ash
Single Source Technologies (SST)
Tooling & Consumables
26762 Success Drive
P.O. Box 708
Madison, AL 35758
Cell: 256-200-1100
bob.ash@singlesourcetech.com
FL
Bob Arthur
Robert Arthur Machinery, Inc.
5903 Johns Rd.
Tampa, FL 33634
813-887-4455
sales@arthurmachinery.com
www.arthurmachinery.com
Northeast
CT, DC, DE, MA, MD, NH, NJ,
E. PA, RI, Long Island (EDM only)
Single Source Technologies (SST)
30 Chapin Road, Suite 1208
P.O. Box 655
Pine Brook, NJ 07058-0655
800-336-7283 / 973-227-6601
www.singlesourcetech.com
MA, CT, ME, NH, RI, VT
Able Machine Tool Sales
800 Silver St.
Agawam, MA 01001
413-786-4662
sales@ablemts.com
www.ablemts.com
DE, NJ, MD, E. PA, Long Island
Automation Solutions, Inc.
2 Hagerty Blvd., Ste. 300
West Chester, PA 19382-4956
610-430-3670
inquire@asi-pa.com
www.asi-pa.com
NY
Meagley Machinery, Inc.
8384 Glen Eagle Dr.
P.O. Box 51
Manlius, NY 13104
315-952-8525
W. PA, WV
Allegheny Machine
632 E. McMurray Rd.
McMurray, PA 15317
800-269-4090 / 724-942-4451
www.allegmach.com
Midwest
KY
Technical Equipment Sales
P.O. Box 99793
Louisville, KY 40269
800-852-0582
IN
Technical Equipment Sales
4501 Earhart Lane
Ft. Wayne, IN 46809
800-852-0582
OH
Technical Equipment Sales
10165 International Blvd.
Cincinnati, OH 45246
800-852-0582 / 513-874-0160
Technical Equipment Sales
6900 Southpointe Pkwy., Ste. A
Brecksville, OH 44141
800-852-0582
MI
Single Source Technologies (SST)
2600 Superior Court
Auburn Hills, MI 48326
248-232-6232
ctg@singlesourcetech.com
MN, ND, SD
Productivity, Inc.
15150 25th Ave. N
Minneapolis, MN 55447-1981
763-476-8600
productivity@productivity.com
WI
Preston Giles
Single Source Technologies (SST)
W229 N2510 Duplainville Rd., Unit 2
Waukesha, WI 53186
262-960-0463
IL
Preston Giles
Single Source Technologies (SST)
1135 Jansen Farm Dr.
Elgin, IL 60123
847-468-1295
NE
Productivity, Inc.
13435 A Street
Omaha, NE 68144
402-330-2323
prone@productivity.com
IA
Productivity, Inc.
9440 Atlantic Drive SW
Cedar Rapids, IA 52404
319-734-3403
dsmith@productivity.com
KS
Mark Rehwinkel
Makino - Direct Wichita
2333 S. West St.
Bldg #100, Suite #103
Wichita, KS 67217
513-573-3607
mark.rehwinkel@makino.com
MO
Preston Giles
SST-Midwest
1135 Jansen Farm Drive
Elgin, IL 60123
847-468-1295
West
N. CA, NV
John Cardana
Clancy Machine
3942 Valley Ave., Bldg. K
Pleasanton, CA 94566
925-249-2299
Cell: 925-575-4011
jcardana@clancymachinetool.com
S. CA
Scott Venter
Single Source Technologies (SST)
17800 Newhope Street, Ste. K
Fountain Valley, CA 92708-5429
Cell: 714-329-1439
scott.venter@singlesourcetech.com
S. CA (Inland Empire, San Diego)
Wes Colony
Single Source Technologies (SST)
17800 Newhope Street, Ste. K
Fountain Valley, CA 92708-5429
Cell: 714-904-3804
wes.colony@singlesourcetech.com
S. CA (Los Angeles, Orange County)
Bill Gocke
Single Source Technologies (SST)
17800 Newhope Street, Ste. K
Fountain Valley, CA 92708-5429
Cell: 714-659-0552
bill.gocke@singlesourcetech.com
S. CA (San Fernando Valley,
San Gabriel Valley, Santa Clarita Valley)
Rob Wood
Single Source Technologies (SST)
17800 Newhope Street, Ste. K
Fountain Valley, CA 92708-5429
Cell: (805) 844-1331
rob.wood@singlesourcetech.com
AZ
David Gundersen
Single Source Technologies (SST)
17800 Newhope Street, Ste. K
Fountain Valley, CA 92708-5429
Cell: 602-228-0347
david.gundersen@singlesourcetech.com
MT, ID, WY, UT, WY, CO
Mark Smith
Moncktons Machine Tools (CO)
637 Osage Street
Denver, CO 80204
Cell: 303-917-3072
msmith@mmtdenver.com
OR, WA
John Ellis
Ellis Machinery
6226 20th Street E
Fife, WA 98424
253-926-6868
john@ellismachinery.com