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December 2019

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e-Commerce Webshop for Worldwide Customer Support

FIPA Inc., a manufacturer of advanced vacuum technology, gripper systems, air nippers and End-of-Arm-Tooling (EOAT), offers its FIPA Webshop, a comprehensive e-commerce platform that enables customers to access order histories, view product availability and check pricing using a customizable dashboard that can be accessed worldwide at any time of day.

Customers can use the personalized dashboard to keep track of recurring orders, create a "watch list" for future product needs, re-order individual items or save customer-specific part numbers. The Webshop is fully integrated into the newly-designed FIPA website, which provides detailed information about FIPA's products, as well as application support and industry information. There is also a customer service call back feature to place customers in touch with FIPA's worldwide sales network and application engineering team.

"Another important feature of the Webshop is that it enables our customers more efficient communications between their internal departments, as well as with FIPA support personnel," said Mehrer. "For example, a design engineer at a customer location can create a bill of materials list, or shopping cart, using the Webshop, and forward it to their purchasing department. Also, customers can import a list of required products, and download price lists as Excel or PDF documents."

"In addition to making the Webshop user-friendly, we have made data security an absolute priority," said Mehrer. "The Webshop will comply with all data protection standards and will be regularly tested and monitored to eliminate risks to the greatest extent possible."

For more information contact:

FIPA, Inc.

1855 Evans Road

Cary, NC 27513


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