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Customer First Maximum Service Quality

DMG MORI underscores its customer orientation with five service promises.

Spindle Service ranges from professional spindle repair to replacement spindle services.

DMG MORI offers a Preventive Service Package for identifying any underlying service issues before they arise.

Innovative and efficient machine tools are just as important in the manufacturing sector as the reliability of production technology. With its maximum service quality, DMG MORI aims to put the customer first.

In addition to spare parts and spindle repair services, DMG MORI offers its local service commitment to provide for customers' urgent service needs. With over 300 service and parts employees and more than 100 application engineers nationwide for immediate support, DMG MORI has a team that is both qualified and available in each territory for quick support. With over $150 million in spare parts stock, DMG MORI has a high inventory and also has new parts and replacement parts available. Customers can order 24/7 via the Service Hotline at 855-DMG-MORI.

Spindle services range from professional spindle repair at a fixed price to replacement spindle service. In this case, either a new or fully refurbished replacement spindle is installed.

DMG MORI offers a comprehensive package to help customers maximize productivity while minimizing downtimes. This Service Plus package has three sections: Inspection Plus, Maintenance Plus and Service Competence Plus.

Inspection Plus is an entry-level package with a detailed report on machine condition so operators can plan to avoid any issues before they arise. The Maintenance Plus package ensures full 2,000-hour maintenance with replacement of all necessary wear parts. Service Competence Plus helps operators maintain their own machines. With this package, DMG MORI equips customers with the knowledge and tools to prevent the wear and tear of their machine tools.

DMG MORI offers instructor led training courses at the DMG MORI Academy. This includes factory training, online training and hands-on training in the field with an expert service engineer. These engineers teach apprentices in training to repair, install and maintain the lifespan of a machine tool. The DMG MORI Academy holds National Institute for Metal Working Skills (NIMS) accreditation, and has the tools to prepare the apprentices of today for the field. It utilizes a blend of classroom and online courses for programming, operating, maintenance and repair. Training is provided at headquarters in Hoffman Estates, IL, and manufacturing in Davis, CA, using CNC machines, sub-assemblies and simulators.

For more information contact:

DMG MORI - Americas Headquarters

2400 Huntington Blvd.

Hoffman Estates, IL 60192


Service Hotline: 855-DMG-MORI

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