GF AgieCharmilles has developed its Uptime+ Service and Support Program to help its customers to strengthen their manufacturing operations through training, technical support, preventive maintenance, warranty service and more. It is designed to help shop owners find new ways to increase their quality, efficiency and productivity in order to stay competitive.
Training
"Without proper training and support, manufacturers run the risk of not knowing how to utilize 50% of their machine tools' potential," said a company spokesperson. "GF AgieCharmilles ensures its customers get the most out their machine tool investments by offering tiered training programs that take full advantage of a machine's power, enhance employee skills and maximize productivity. GF AgieCharmilles customers with machines under warranty receive free training at any of the company's Technology Centers."
Technical Support
"Whether it comes to assistance with technical challenges, parts identification, maintenance services or installation upgrades, GF AgieCharmilles' highly trained service engineers, spread out across the United States and Canada, can quickly provide answers and solutions," said the spokesperson. Also as part of its technical support, the company has application specialists that can conduct feasibility studies and test cuts for customers.
Preventive Maintenance
"Studies show that routine preventive maintenance can reduce machine downtime by 70%," said the spokesperson. "GF AgieCharmilles' preventive maintenance program makes it easy to avoid the high cost of lost productivity by keeping customer machines in peak condition. The company employs hundreds of maintenance technicians around the globe who are ready to visit a customer's facility and perform around 100 checks and adjustments on all types of GF AgieCharmilles equipment."
Parts and Consumables
"Using GF AgieCharmilles original parts and consumables minimize the risk of machine breakdowns and provide the benefits of full warranty services," said the spokesperson. GF AgieCharmilles has a 32,000 sq. ft. North American hub for spare parts and consumables. Same day shipping is available on in-stock orders.
Machine Warranty
Most GF AgieCharmilles machines are warrantied with one-year parts and labor and 24 months parts warranty only. "Additionally, Uptime+ offers customers the opportunity to upgrade to higher levels of coverage, ensuring complete confidence in their machine investment," said the spokesperson.
For more information contact:
Gisbert Ledvon
GF AgieCharmilles
560 Bond St.
Lincolnshire, IL 60069-4224
800-CTC-1EDM
gisbert.ledvon@us.gfac.com
www.gfac.com/us