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Yaskawa Motoman Names VP of Customer Satisfaction

David Troeter

Yaskawa Motoman has appointed David Troeter Vice President of Customer Satisfaction. In this position, Troeter will be responsible for the overall performance of Yaskawa Motoman's Customer Satisfaction Group (CSG) including field service, technical support, training, spare parts, robot refurbishment and repair, retrofits and aftermarket support sales for the Americas.

In addition, Troeter will join Yaskawa Motoman's executive team, offering key leadership and vision for customer service related opportunities. The executive team develops and implements strategic direction for the company.

Troeter brings over two decades of experience focused on building engaged cultures, lean processes and dynamic systems to Yaskawa Motoman. Most recently, he was director of customer support services for Stiles Machinery.

His 22-year tenure at Stiles included various roles within the service organization, as well as vice president of administration for their joint manufacturing venture for six years.

"The addition of David brings proven experience and solid leadership in business strategy development and customer satisfaction enrichment," said Steve Barhorst, President and COO of Yaskawa Motoman. "His industry knowledge and customer focus will help strengthen our commitment to providing the highest level of customer satisfaction in the automation industry."

Troeter earned his Bachelor of Science in business administration from Methodist College in 1994, and he received his Master of Business Administration from University of Redlands in 2003. He is certified in Innovation Methods and Lean Office.

For more information contact:

Yaskawa America, Inc.

Motoman Robotics Division

100 Automation Way

Miamisburg, OH 45342


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