Browse by Editorial Category
Browse by Edition Date

May 2018

Skip Navigation Links.
Expand Applying TechnologyApplying Technology
Expand Automotive-Motorsports Mfg TechAutomotive-Motorsports Mfg Tech
Expand Current NewsCurrent News
Expand Cutting ToolsCutting Tools
Expand Heat TreatingHeat Treating
Collapse Literature-Web TutorialsLiterature-Web Tutorials
Collaborative Dual Armed Robot
PunchFiber Laser Combination Machine
Aventics Launches Pneumatics Shop in the U.S.
3-D CAD Gearmotor Catalog
All-Electric Tube Bender
Boston Centerless Launches New Website
Camfil APC Launches Website for Direct Purchase and a Mobile-Optimized Global Website
Century Tool and CTG Bel-Kur Launch Joint Website
Guide for Planning for Parts Cleaning Equipment
New Solutions Brochure for the Aerospace and Energy Industries
Colson Group Launches Digital Caster Catalog
CorelCAD Mobile Now Available
High-Tech Manufacturing Machine Components
Products at a Glance
Emerson Bearing Boston Adds Bearings 101 Infographic to Its Online Library
Equipment for the Metalworking Industry
Design Tool 3D Online Configure Assembled Products in a Matter of Seconds
Goodway Technologies Launches 2018 Catalog
New Book Secure Remote Access for Industrial Machines for Dummies
Huntington Ingalls Industries Completes 70 Percent of Work on Aircraft Carrier
Enter the World of Low Cost Robotics
Universal Fixturing System
Intech Services Launches New Website
Kitagawa-NorthTech Moves Web Domainand#160;
ShopPro Cutting Machine
Updated Online Portal Helps Customers Fine-Tune Crane Maintenance in Real Time
Eighty-Eight Page Workholding Product Catalog
New Gator Precision Manual Lathe Chuck Catalog
Lincoln Electric Launches New Education Website
Series of Additive Manufacturing Case Studies
Weight Transmitter Videos Illustrate Speedy Integration into PLC
New CNC Dealer Locator on Mitsubishi Electric Automation Website
Linear Bearing CAD Models and More on the Fly
Step-by-Step Guide for Determining Ideal GearmotorsReducers
PFERD Product Selection Catalog
Guide to Connected Manufacturing
Smart Apps for Smartphones
Robinson Fabrication andamp; Machine Launches Dedicated Website
Rockford Systems Redesigns Website with More Powerful Product Navigation Tools
2018 Royal Products Catalog Now Available
New Innovations for Sinumerik CNC Systems
Slater Tools Website Offers Convenience and Easy Navigation
CNC Centerless Grinder
Online Product Tool Reduces Linear Motion Component Sizing Selection Time
Aluminum Solutions Guide Offers Products and Techniques
Expand Mold MakingMold Making
Expand People In The NewsPeople In The News

show all editions →

Click here to watch Tutorial Videos >

Updated Online Portal Helps Customers Fine-Tune Crane Maintenance in Real Time



New enhancements to the yourKONECRANES.com customer portal allow customers to monitor crane condition with improved organization of data.

Managers can now get critical information on the condition of cranes in their fleet within minutes of concluding a service visit.

The online portal emails the customer after a service request is completed with a direct link to the online reporting view. This allows paperless reporting with real-time speed. This results in crane owners no longer needing to wait for data to make decisions about their equipment.

This concept is called Lifecycle Care in Real Time, and it is one of the cornerstones of the Konecranes customer experience. The benefits were summarized by Jim Skowron, Konecranes Regional VP Sales, Service.

"From the beginning, yourKONECRANES.com was designed to put all of the customer's service data in their hands, in one centralized place," said Skowron. "The new wrinkle is how quickly we can make it available to them after the conclusion of the service visit. Our technicians conduct safety and visit reviews while on site before leaving the facility. It is one thing to have data, but if no one works with the customer to analyze it and optimize maintenance, then it is just data."

An email link to the Service Review Summary page shows the customer all of the details of the most recent service visit. Open safety risks, open production risks and condition alerts from Konecranes TRUCONNECT technology are included in the Just Now view. Managers can view all of their crane data in one place and share it, any time, any place.

"Customers are telling us that they cannot afford to wait anymore for the information they need to run their business, and need real-time information to make quick decisions," said Skowron. "They can go right into the customer portal from their computer, tablet or smartphone and get the data they need to make decisions, solve problems and then move on to the next challenge. They do not need to wait for someone else, and our Customer Consultation process is there to assist them throughout the crane's lifecycle."

The Activity page shows completed service requests in the customer's selected timeframe. Users can sort by service product and asset criticality. The Fleet View allows the customer to sort data by priority, asset criticality, date or alphabetically. Sorting by priority transmits a clear view of safety and production-critical issues. Each asset that was included in the service request is listed, and all findings and actions pertaining to that asset are listed in detail.

As a resource, the customer portal allows the customer to view, analyze and share crane data with other decision makers in his or her organization. Insights can be drawn by observing anomalies, patterns and trends, which helps the team make informed, fact-based maintenance decisions.

"Knowledge is power," said Skowron. "This online portal allows the customer to know what is going on with all of their cranes at all times, so there are no surprises."

For more information contact:

Konecranes, Inc.

4401 Gateway Blvd.

Springfield, OH 45502

866-258-8083 / 937-525-5533

www.konecranesusa.com

< back

Email   email