Enhancements to Service and Support Program
October 1, 2016
Mazak Corporation has recently initiated enhancements to its Optimum Plus service and support program to provide benefits for customers.
The Optimum Plus total customer support program now offers long running all-inclusive warranties, an extensive and expanded parts inventory, broad network of strategically located service engineers, the shortest parts delivery times and a comprehensive lineup of training and education opportunities. Optimum Plus also encompasses an expanded number of stock spindles and a certified spindle replacement and rebuild program.
Customer Support
- The comprehensive warranty is now a full two-years
- For all new Mazak machines - not monthly specials
- Both parts and labor - no special conditions to receive support
- No requirement to contact the individual manufacturers of parts for replacements
- 300 Mazak Service Engineers strategically located throughout North America in Mazak Technology Centers and Technical Centers
- Free telephone support for the life of machine
- Comprehensive machine calibration and certification services
- Three years of free programming training with each new machine
- Available operator and maintenance training at Mazak and onsite.
Parts
- $390 million in dedicated replacement parts and units strategically located in 10 global parts centers
- $90 million worth in North America encompassing 60,000 different part numbers
- 97 percent of parts ship same day
- Online Parts Store for 24/7/365 parts support
- Convenient downloadable digital documentation, customized spare parts kits and easy access to parts center experts.
Certified Spindle Service
- Spindle Repair and Rebuild Department for all Mazak type spindles - encompassing over 600 different spindle variations for a wide range of turning centers, vertical and horizontal machining centers and multitasking machines
- Options to purchase a brand new spindle, have a spindle repaired or acquire a Mazak rebuilt spindle
- Stocked units to support 600 spindle specifications with 95 percent of all spindle orders shipped same day
- One-year or 4,000-hour warranty on rebuilt spindles with Mazak certified installation (high speed spindle warranties may differ)
- Cost-effective, multiple repair options - Platinum, Gold and Silver Services
- 24/7 online spindle status check and access to all spindle work information in real time
For more information contact:
Tasha Riddell
Mazak Corporation
P.O. Box 970
Florence, KY 41022-0970
859-342-1700
triddell@mazakcorp.com
www.mazakusa.com
Southwest
Dana R. Scott
Mazak SW Technology Center
10950 Greenbend Blvd.
Houston, TX 77667
281-931-7770
dscott@mazakcorp.com
www.mazakusa.com
Southeast
Dave Kennedy
Mazak Southeast Technology Center
1075 Northbrook Parkway
Suwanee, GA 30024
678-985-4800
dkennedy@mazakcorp.com
www.mazakusa.com
Northeast
Steve Wilkins
Mazak Northeast Technology Center
700 Old County Cir.
Windsor Locks, CT 06096
800-436-8900 / 860-292-4400
SWilkins@mazakcorp.com
www.mazakusa.com
E. PA, MD, DE
Jim Rutan
Mazak Mid Atlantic Office
1275 Glenlivet Drive
Allentown, PA 18106
jrutan@mazakcorp.com
www.mazakusa.com
Midwest
Kevin Bates
Mazak Midwest Technology Center
300 East Commerce Drive
Schaumburg, IL 60173
847-885-8311
kbates@mazakcorp.com
www.mazakusa.com
West
Richard McCauley
Mazak West Regional Headquarters and
Aerospace Technology Center
1333 West 190th Street
Gardena, CA 90248
310-327-7172
rmccauley@mazakcorp.com
www.mazakusa.com
David Lindenmuth
Mazak San Francisco Sales and
Technical Center
1497 N. Milpitas Blvd.
Milpitas, CA 95035
408-941-2240
dlindenmuth@mazakcorp.com
www.mazakusa.com
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