The Success Packs offer benefits such as faster access to service, 24-hour machining and support helplines, remote assistance, maintenance and servicing as well as targeted support and consultations from experts.
The Success Packs offer benefits such as faster access to service, 24-hour machining and support helplines, remote assistance, maintenance and servicing as well as targeted support and consultations from experts.
GF Machining Solutions has announced a relaunch of its Service division, rebranded as "Service + Success," and introduced a new service offering in the form of a suite of customer-focused Success Packs. "The Packs operate on a subscription basis and enable customers to access superior advisory and hands-on expertise, benefitting from GF Machining Solutions' expertise on-call and on-demand," said a company spokesperson.
The Success Packs, available in the tiered levels Bronze, Bronze +, Silver or Silver +, are designed to improve machine lifecycles, maximize ROI and offer a direct line to GF Machining Solutions experts, enabling customers to achieve their desired business growth and maximize their productivity goals. Each Success Pack is customized to a specific customer profile and offers benefits such as faster access to service, 24-hour machining and support helplines, remote assistance, maintenance and servicing as well as targeted support and consultations from experts.
Introducing Service + Success
"Service + Success combines the proactivity and experience of GF Machining Solutions' trusted experts backed by latest intelligent digital solutions and hands-on interventions, providing customers purposeful and strategic advice regarding their business development needs and how they can best leverage GF Machining Solutions to meet their goals and objectives," said the spokesperson.
Ivan Filisetti, President of GF Machining Solutions, explained the new service shift: "Markets and industries are moving away from the limitations of a product-centric model to a more dynamic, service-oriented model. Since 1802, we have kept abreast of customer demand and provided industry with the very best products, backed by targeted, specialist expertise. Today, Service + Success represents the most innovative, efficient and modern way of servicing customers and anticipating their needs; we now are viewed as a true partner by our clients, whether it is in the realm of operational steering, advanced diagnosis, certification, upgrades, training, transformation or financial solutions. Our updated service offering, with tailored Packs, better suits customer needs and their desire for on-demand support and advice."
Success Packs
Antonio Faccio, Head of Customer Services at GF Machining Solutions, added: "The Success Packs have been conceived to guarantee the access and support customers need to get the most out of assets today, while preparing for the challenges of tomorrow. The subscription service creates an enhanced customer experience based on convenience and customization and represents a leap in customer proximity and reactivity. Being closer to our customers means we can respond even more swiftly and precisely to their demands and be a true partner in their success."
For more information contact:
GF Machining Solutions LLC
560 Bond St.
Lincolnshire, IL 60069
800-282-1336
info.gfms.us@georgefischer.com
www.gfms.com/us