Network of Technicians Provides Customer Support
October 1, 2022
"Cosen Saws is one of the world's leading band saw manufacturers with an extensive product line and a global sales network. Cosen is not only there for the sale of the saw, but also provides exceptional customer service and support with each purchase for long after the sale," said a company spokesperson. "Cosen is dedicated to bringing service and support around the clock with a variety of different contact methods."
Cosen offers service through its dedicated in-house service team and certified contract technicians throughout North America. "Cosen understands the importance of machine up time, which is why we aim to go above and beyond to assist you with any machine questions or service needs you may have," said the spokesperson. "No matter where you are located, knowledgeable and reliable service technicians will be able to service the machine onsite when needed. This includes any diagnoses and repairs to help solve issues and get your machine back up and running."
Service is also available through dedicated phone lines and email. Trained professionals are available to answer questions and help customers troubleshoot over the phone or through email for simpler issues. The helpline is always available during working hours, Monday through Friday from 8 AM to 5 PM EST.
Training is also available from the service technicians for Cosen machines. This ensures that saw operators are prepared and know how to properly run the machine. The training offers useful information and demonstrations that will help operators get to know all the features of the machine and how to operate it, as well as keeping up with preventative maintenance, accessory installation and any other training that may be specific to the application.
"Cosen Saws stands behind its products and is dedicated to providing quality customer service and support for as long as you have your machine. We are also happy to offer additional training as needed for any Cosen Saws machine," said the spokesperson.
Cosen Saws manufactures over 100 models, including manual, semi-automatic, fully automatic and NC band saws that are capable of cutting from 200 mm (8") to 2,000 mm (78") in capacity.
For more information contact:
Cosen Saws USA
4527 Dwight Evans Rd.
Charlotte, NC 28217
704-943-1030
service@cosensaws.com
sales@cosensaws.com
www.cosensaws.com
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