Hyster-Yale Group has launched a unified lift truck parts experience featuring a rebranded parts program called HY Source Parts and hysourceparts.com, an upgraded online parts shop. It is designed to create an easier, more efficient aftersales experience optimized for customers.
By streamlining and consolidating the branding and naming convention for parts approved as replacement parts for Hyster and Yale lift trucks, the HY Source Parts brand makes it easier for customers to identify genuine parts. HY Source Parts undergo engineering studies, measurements and stress testing to help ensure parts meet its standards.
"The use of unauthorized replacement parts can lead to compromised performance, unexpected downtime and premature equipment failure," said Chuck Pascarelli, President of the Americas Division of Hyster-Yale Group. "The value of genuine, high-quality parts is peace of mind, knowing these parts have been rigorously tested to meet our standards for performance. Evolving our brand and eCommerce platform is the latest step in our commitment to serve customers long after their initial purchase."
Hysourceparts.com provides an integrated online parts-buying experience that allows users to look up parts, search for schematics, add parts to their cart and check out all in the same environment. The site also offers user-friendly features such as multicart checkout and easy access to past orders for simple re-ordering.
The eCommerce site includes advanced features designed for the realities of B2B purchasing. For instance, the site's punchout functionality allows customers using procurement applications to make purchases without ever logging out of their own system. By instantly transmitting transaction information into the procurement system, the site allows customers to easily create a purchase order and follow their own company-specific procedures to submit. Customers can set up access through their local dealer.
In addition to HY Source Genuine parts, the brand structure includes HY Source Reman Parts, parts remanufactured to meet Hyster and Yale quality standards and Unisource All Makes Parts and Accessories designed for other makes and models of lift truck equipment.
For more information contact:
Hyster-Yale Group
www.hysourceparts.com